Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: October 15, 2025
Welcome to AceAluminium's Privacy Policy. This policy applies to all visitors to our website, customers, and anyone who interacts with our services in any way.
At AceAluminium ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acealuminium.co.za or use our services.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By using our website and services, you consent to the practices described in this policy.
We may collect the following types of personal information:
When you visit our website, we automatically collect certain information through cookies and similar technologies:
We use the information we collect for various purposes, including:
To provide quotes, process orders, and deliver our aluminium products and services
To respond to inquiries, provide technical support, and address customer service needs
To improve our website, services, and customer experience through analytics
To send promotional materials, updates, and special offers (with your consent)
Legal Basis for Processing: We process your personal information based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as:
We may disclose your information when required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
We may share your information with third parties when we have your explicit consent to do so.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
When we no longer need to retain your personal information, we will securely delete or anonymize it.
Under South Africa's Protection of Personal Information Act (POPIA) and other applicable data protection laws, you have the following rights regarding your personal information:
You can request access to the personal information we hold about you.
You can request correction of inaccurate or incomplete personal information.
You can object to the processing of your personal information in certain circumstances.
You can request deletion of your personal information when it's no longer necessary.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.
For your protection, we may need to verify your identity before processing your request. We will try to respond to all legitimate requests within 30 days.
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We may also provide additional notice (such as adding a statement to our homepage or sending you a notification) for significant changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
For material changes to this policy, we will make reasonable efforts to notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AceAluminium
Attention: Privacy Officer
Johannesburg, South Africa
We endeavor to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests.
If you are not satisfied with our response or believe we are processing your personal data in a way that is not lawful, you can complain to the South African Information Regulator:
Website: https://www.justice.gov.za/inforeg/
